Dear customer, the following sentences in the General Terms and Conditions sound sensible and are entirely justified – however, wherever possible, we prioritize common sense and uncomplicated solutions that are satisfactory for both parties over these General Terms and Conditions.
Our goal is to delight you with our quality products—before, during, and after your purchase. We promise!
We provide all deliveries and services based on the following General Terms and Conditions, in the version valid at the time of the order. Otherwise, the provisions of the Swiss Code of Obligations (OR) regarding sales contracts and other Swiss laws and regulations apply. Should any provision of these General Terms and Conditions be invalid or contain a gap, the legal validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a valid provision shall be deemed agreed upon from the outset that most closely approximates the economic intent of the parties. The same applies in the event of a gap.
Our price lists, brochures, and online publications are generally non-binding. Deliveries, products, or services requested by our customers that are not included in the supplier's offer will be invoiced by us. An offer is valid until revoked, unless otherwise agreed in writing. The contract is concluded upon acceptance of the order. The order conditions can be found on our website. In cases of obvious typographical or invoicing errors, we reserve the right to withdraw from the contract.
To process the shipment of goods, we transmit your address details and telephone number to our shipping service providers. This transfer takes place exclusively for the purpose of delivering the ordered goods to you. Our shipping service providers are contractually obligated to use your data only to the extent necessary for delivery and to delete it after the delivery service has been completed. Any further use or transfer of your data to third parties is excluded without your express consent.
The current delivery costs can be found on the respective product page.
For deliveries abroad, the purchaser is responsible for any applicable taxes and customs duties. The purchaser is obligated to accept and pay for the ordered goods. Delivery deadlines are specified in the respective article. In the event of delivery delays, the purchaser will be notified. The purchaser then has the right to withdraw from the contract in writing within 30 days. Delivery dates will be postponed appropriately if obstacles arise that are beyond the control of our suppliers (significant operational disruptions, delayed or faulty deliveries, etc.).
In the event of other delays, the customer may waive further deliveries: he must notify us of this immediately.
However, we are entitled to set a reasonable deadline for subsequent performance: If we do not fulfill our delivery by the end of this grace period, the customer may, if he declares this immediately, waive the subsequent performance or withdraw from the contract.
We will notify the customer of any delays as soon as possible. We reserve the right to make partial deliveries. We will, of course, cover any additional shipping costs incurred for partial deliveries.
Any visible damage to our shipping bags or packages, as well as any unsuccessful delivery of our shipping bags or packages, must be reported immediately to our customer service. We will immediately seek clarification of the situation with the customer or our carriers.
Our confirmation is decisive for the scope and execution of the delivery. Unless a specific place of performance has been agreed upon or is determined by the nature of the transaction, delivery shall be deemed to be the handover of the products to the selected carrier. Unless expressly agreed otherwise, benefit and risk shall pass from the sender to the customer upon dispatch of the goods from our shipping center.
Vouchers from our shop are transferable and may be given away as gifts.
All prices are in CHF and include VAT. Errors and price changes excepted.
As an external payment service provider, MF Group / POWERPAY offers the payment method “purchase on account”. With the order invoice, you can easily pay for your online purchase by invoice. If you choose not to make a payment within the specified time frame, you will receive a monthly invoice with an overview of the order in the following month.
When concluding the purchase contract, POWERPAY takes over the invoice claim and handles the corresponding payment terms. When purchasing on account, you accept in addition to our general terms and conditions, the Terms and Conditions from POWERPAY. (powerpay.ch/de/agb).
Deliveries are generally only made against payment by credit card (VISA, EURO/MASTERCARD), Bitcoin, or PayPal. Deliveries within Switzerland can also be paid by invoice if the customer is domiciled in Switzerland. Payment must be made within 15 days. If the payment deadline is exceeded, payment will be deemed overdue without further notice. If the customer fails to comply with the payment terms, we are entitled to immediately assert and legally enforce all outstanding claims against the customer. The purchase contract between us and the customer serves as a provisional legal title. We are also entitled to charge the customer in full for the costs incurred due to non-compliance with the payment terms (administration, etc.). If the payment deadline is exceeded, default interest of 5% pa is due. The customer also owes us reminder fees for each reminder: These amount to CHF 10.00 to partially cover the costs incurred. The outstanding invoice amount (including reminder fees and interest) may be transferred or sold to third parties for collection purposes. We will charge the CHF 20.00 assignment fee upon transfer of the claim to the collection agency. In the event of default or assignment of previous claims to the collection agency, we will only carry out outstanding deliveries against advance payment. If security or payments are not provided even after a reasonable grace period has expired, we may withdraw from the contract, even if the goods or part of them have already been delivered. We also expressly reserve the right to claim damages from the customer.
For all our products, whether ready-made curtains, made-to-measure curtains, panel blinds, or pleated blinds, people play a vital role in the manufacturing process to ensure you receive a quality product. Despite state-of-the-art machinery, tiny deviations of less than one percent from the ordered widths or heights are therefore possible in extremely rare cases. This cannot be completely ruled out even with curtains manufactured at the same time and of the same type.
This article regulates the conditions for installations related to the sale and installation of curtain rails, curtain rods, pleated blinds, curtains, etc. by the vorhangbox.ch or their partner companies. It is an integral part of these General Terms and Conditions (GTC).
10.1 Scope of services and flat rate
Installation services are billed at a flat rate and include travel time and on-site labor. The installation location will be specified in the quotation or order confirmation.
10.2 Difficult assembly conditions
The following situations are considered difficult assembly conditions:
Should such conditions only become apparent after the offer has been prepared or should they not have been communicated correctly by the customer, we reserve the right to subsequently adjust the offered prices.
10.3 Aids not included
The installation price does not include auxiliary equipment such as scaffolding, cranes, or lifting devices. If the use of such equipment proves necessary, it must be provided by the client or invoiced separately, unless their use was taken into account in the preparation of the quotation.
10.4 Drilling into special ceiling structures
Drilling on smooth plasterboard ceilings, plasterboard ceilings, or exposed concrete may result in chipping or material breakage. If possible, drilling should be performed before any on-site painting work. Repairs to these areas are the responsibility of the client and must be carried out by appropriate specialist companies at their own expense.
10.5 Invisible building structures
The client is obligated to notify us in writing of any concealed structural elements such as insulation materials, acoustic ceilings, cooling ceilings, electrical wiring, piping systems, or cavities prior to the start of installation work. Failure to do so will result in our disclaimer of any liability for any resulting damage.
10.6 Technical requirements for profile systems
The installation of screw-mounted curtain profile systems requires a minimum drilling depth of 40 mm. If this requirement is not met on site, installation may not be possible as planned.
10.7 Installation of flush-mounted profiles
For flush-mounted systems, the removal of protective coverings (e.g., painter's tape) must be carried out on site by the responsible plasterer or painter. This service is not included in the scope of installation.
10.8 Additional costs due to incomplete information
If additional costs arise during the execution of the work – in particular due to additional assembly work, incomplete or incorrect information provided by the client during the ordering or planning process – we expressly reserve the right to charge these costs subsequently.
Our website offers an automatic translation function that can translate content into other languages. This function is provided by a third-party provider and is intended solely for the convenience of non-German-speaking users.
Only the German language content is authoritative and legally binding. We assume no liability for incorrect, incomplete, or misleading translations.
If the purchaser proves that the goods delivered are defective, we will either remedy the defect or provide a replacement within a reasonable time. If we are unable to do so, the purchaser has the right to cancel the purchase or request a reduction in the purchase price. Unless otherwise stated, the warranty period is 24 months from receipt of the goods.
The warranty does not cover defects and malfunctions for which we are not responsible, such as natural wear and tear, force majeure, improper handling, interventions by the customer or third parties, excessive use or extreme environmental influences.
If the customer resells the products, they are responsible for compliance with domestic and foreign export regulations. If the customer modifies the resold products, they are liable to us, the buyer, or third parties for any resulting damages. The provisions of the Product Liability Act remain reserved.
The parties shall inform each other in a timely manner of any obstacles that may jeopardise the contractual fulfilment or lead to inappropriate solutions.
The goods must be returned to our shipping center within ten days of receipt in their original packaging, stating the invoice number and the reason for the return.
We reserve the right to refuse returns if the returned goods are not hygienically sound. If the customer provides us with evidence of defects in the delivered goods, we will either remedy the defects or provide a replacement within a reasonable time. If we are unable to do so, the customer has the right to cancel the purchase or reduce the purchase price. The customer is responsible for the return shipping costs.
Returns of custom-made products are excluded.
If a return with a refund occurs for orders paid in Bitcoin, the refunded amount will be transferred in CHF to the buyer's bank account. Refunds will not be made in Bitcoin.
The data necessary for business transactions will be stored. All personal information will be treated confidentially. Data transfer between the customer and us is encrypted using SSL technology. We reserve the right to use the data to verify postal accuracy or for credit checks. Credit card information is also encrypted. Each transaction is also authorized and verified online with the relevant credit card companies. Blocked or incorrect cards cannot be used.
You can find our detailed privacy policy here.
Even though we are not currently a member of the Swiss Mail Order Association (VSV), we voluntarily adhere to their strict code of ethics. This obligates us to exercise particular care and guarantees you a trustworthy purchase.
We are not liable for claims for damages resulting from errors in illustrations, prices and texts or due to delayed or non-delivery.
The place of jurisdiction is Zug. However, we may also bring the dispute before the court at the customer's place of business. Swiss law shall apply exclusively, even if orders are placed from abroad or deliveries are made abroad. The parties will endeavor to settle any disputes arising from the execution of this contract amicably. Upon ordering goods by the customer, these general terms and conditions are deemed accepted. Changes or additions to the general terms and conditions are made exclusively by us.
We may amend these general terms and conditions at any time.
Baar, April 2025