Shipping & Delivery

Find out everything about shipping and delivery here.

How much are the shipping costs?

Shipping is free for orders over CHF 99 (bulky items excluded).
For orders under CHF 99, shipping costs within Switzerland and the Principality of Liechtenstein are CHF 7 and for pleated blinds CHF 19.

Bulky goods

For bulky items such as Curtain rails or Sling sticks You can find the current delivery costs on the product page.

How long does it take for my order to ship?

Ready-made curtains

Ready-made curtains will be dispatched within 1-3 working days after receipt of order throughout Switzerland and the Principality of Liechtenstein.

Made-to-measure curtains

Made-to-measure curtains are individually tailored for you. Production and delivery may take 3-4 weeks. We always strive to keep waiting times as short as possible.

Express Curtains

Custom-made curtains from the category «Express Curtains» are produced and shipped within 5 working days.

pleated

pleated will be delivered within 2-3 weeks.

Through which partners do we ship vorhangbox.ch?

Shipping within Switzerland and the Principality of Liechtenstein is usually via Swiss Post as PostPac Priority.

Where can returns be sent?

Ready-made curtains & stock items

The Ready-made curtains can be returned to our shipping center in the original packaging within ten days of receipt. Please include the invoice number and the reason for the return.

We reserve the right to refuse returns if the returned goods are not hygienically sound. In such cases, the customer will be responsible for the return shipping costs.

Made-to-measure curtains

Made-to-measure curtains are custom-made for the customer and therefore cannot be returned. However, you are welcome to order fabric samples in advance to convince yourself of our high quality standards.

pleating

pleated are custom-made for the customer and therefore cannot be returned. However, you are welcome to order fabric samples in advance to convince yourself of our high quality standards.

Defects

If you provide us with evidence of defects in the delivered goods, we will either remedy the defects or provide a replacement within a reasonable time.

If we are unable to do so, you have the right to cancel the purchase or reduce the purchase price.

returns address

vorhangbox.ch
c/o Swiss Shipping Center
Blumattstrasse 7
CH-6162 Entlebuch

Where is my order?

Please contact our Customer service.

If you have any further questions about shipping, you can contact us at any time at info@vorhangbox.ch.

Sent vorhangbox.ch also outside Switzerland?

Europe

For orders to Germany, Austria and the rest of Europe please use the online shop www.vorhang123.com.

Worldwide

Upon request, we can provide you with a customized quote for shipping to other countries. Please contact us by email at info@vorhangbox.ch.

If you have any questions about shipping & delivery, please do not hesitate to contact our to contact customer service.

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